Shipping Policy

After your order is completed and payment is confirmed, we begin by contacting our suppliers to verify the availability, condition, and readiness of the purchased item for shipment. Our suppliers then send us images of the product, taken after it has been removed from the vehicle and returned to their facility. Once we receive these images, we will share them with you for review. You have a maximum of 7 working days from the completion of your order and payment to approve the photos, but we ask that you provide your approval within 2 working days.

Once you approve the photos, we will make every effort to deliver the item to your specified location within 5 working days. You will receive an email notification with tracking details and the freight company’s information two days after the item has been dispatched.

For any questions or concerns about your purchase, please don’t hesitate to contact us at:

Phone: (888)581-9675
Email: sales@americandrivedautoparts.com

Regarding shipping: Small items will be delivered to the billing address associated with your debit or credit card. For larger items, such as transmissions or engines, we require a commercial or business address. Please provide the full business name, address, and, if possible, a landmark. We also need the name and direct contact information of a person at the business who can confirm details regarding the item and its delivery.

If forklift services are required at the delivery site, please note that you are responsible for arranging and covering the costs of the forklift and its operation.

Upon receiving your delivery, we recommend inspecting the packaging for any signs of damage. If you find any, make sure to note it when signing the delivery receipt. Retain a copy of the invoice for your records and immediately notify us by email or phone.